Shipping policy

Thank you for choosing our small cosmetic store for your beauty needs. We strive to provide a seamless and efficient shipping experience. Please review our shipping policy below:

  1. Order Processing Time:

    • We typically process orders within 1-3 business days after receiving payment confirmation.
    • During peak seasons or promotional periods, processing times may be slightly longer, but we always aim to ship your order as quickly as possible.

  2. Shipping Methods and Delivery:

    • We offer various shipping methods, including standard and expedited options, to accommodate your needs.
    • The estimated delivery time and available shipping options will be displayed during the checkout process.
    • Please note that delivery times may vary depending on the shipping destination and any unforeseen circumstances beyond our control.

  3. Shipping Fees:

    • We offer free shipping for orders over 100 AUD.
    • We offer a flat rate shipping in Australia, and for international orders shipping fees are calculated based on the total weight of your order, the shipping method selected, and the destination.
    • The applicable shipping fees will be displayed during the checkout process for your review before completing the purchase.

  4. Order Tracking:

    • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
    • You can use this tracking number to monitor the progress of your shipment and estimated delivery date on our website or the shipping carrier's website.

  5. International Shipping:

    • We currently offer international shipping to select countries.
    • Please note that international orders may be subject to customs duties, taxes, or other import fees. These charges are the responsibility of the customer and are not included in the product or shipping costs.

  6. Address Accuracy:

    • It is essential to provide accurate and complete shipping information during the checkout process.
    • We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

  7. Lost or Damaged Packages:

    • In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately.
    • We will work with the shipping carrier to initiate an investigation and provide a suitable resolution.

If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to reach out to us. We appreciate your support and hope you enjoy your shopping experience with us.